PRIVACY POLICY

Effective Date: 24 February 2025
Company Name: Voyexa Holidays Private Limited
Website: www.voyexaholidays.com
Email: info@voyexaholidays.com
Phone: +91 94463 888 65

  1. Introduction

Voyexa Holidays Private Limited (“Voyexa Holidays”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you access our website or use our travel-related services in India.

By accessing our website or availing our services, you consent to the practices described in this Policy.

  1. Information We Collect
  2. Personal Information

We may collect the following personal data:

  • Full name
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Residential address
  • Passport details (for international travel)
  • Visa information
  • Government ID details (if required)
  • Payment information (UPI, debit/credit card, bank transfer)
  • Emergency contact details
  1. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and tracking information
  1. Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

  • Booking flights, hotels, tours, cruises, and transportation
  • Visa assistance and documentation support
  • Travel insurance coordination
  • Payment processing and invoicing
  • Sending booking confirmations and travel updates
  • Customer service and support
  • Marketing and promotional communication (with your consent)
  • Compliance with applicable Indian laws and regulatory requirements
  1. Legal Basis for Processing

In accordance with the Digital Personal Data Protection Act, 2023, we process personal data based on:

  • Your explicit consent
  • Performance of a contract (travel bookings and related services)
  • Compliance with legal obligations
  • Legitimate business purposes

You may withdraw your consent at any time by contacting us.

  1. Sharing of Personal Data

We may share your information with trusted third parties strictly for service fulfillment, including:

  • Airlines and transport providers
  • Hotels and tour operators
  • Visa processing authorities
  • Insurance companies
  • Payment gateway providers
  • Government or regulatory authorities (where legally required)

We do not sell, rent, or trade your personal data.

  1. Cross-Border Data Transfers

As part of international travel services, your personal data may be transferred outside India to overseas partners or service providers.

We ensure appropriate safeguards and compliance measures as required under Indian law.

  1. Data Retention

We retain personal data only for as long as necessary:

  • To complete travel services
  • For accounting and tax compliance
  • For legal or dispute resolution purposes

After the applicable retention period, data is securely deleted or anonymized.

  1. Data Protection & Security

We implement reasonable security practices and procedures in accordance with the Information Technology Act, 2000 and applicable rules.

Security measures include:

  • SSL (Secure Socket Layer) encryption for secure data transmission
  • Secure servers and restricted access controls
  • Periodic monitoring and compliance checks

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. By using our website, you acknowledge that data transmission is at your own risk.

Voyexa Holidays Private Limited shall not be held liable for loss of personal information due to unlawful interception or malicious third-party activities beyond our reasonable control.

  1. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Request erasure of personal data
  • Withdraw consent
  • Seek grievance redressal
  • Nominate another person to exercise your rights

To exercise these rights, please contact our Grievance Officer.

  1. Grievance Officer

In accordance with applicable Indian law:

Name: Sharat Nair
Email: sharat@voyexaholidays.com
Phone: +91-9446388865

We will address grievances within the timeline prescribed under applicable law.

  1. Cookies Policy

We use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality and services

You may disable cookies through your browser settings. However, doing so may affect certain website features.

  1. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors without verifiable parental or guardian consent.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.

Any updates will be posted on this page with a revised Effective Date.

  1. Contact Information

If you have any questions regarding this Privacy Policy or data practices, please contact:

Voyexa Holidays Private Limited
7th Floor, Alappatt Heritage Building
MG Road, Cochin, Kerala, India

Email: sharat@voyexaholidays.com

Mobile :+ 91 944638865